This Cancellation and Refund Policy applies to ClipperOps Autopilot subscriptions, extra-account add-ons, post packs and ClipperOps Store purchases. It forms part of our Terms & Conditions.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so your payment, invoice and any refund are handled by Paddle under the Paddle Buyer Terms.
Cancelling a subscription
You can cancel a paid ClipperOps subscription at any time from the app (Billing or Settings) or by emailing [email protected] from the address on your account. Your plan stays active until the end of the current paid period. After that it will not renew and Paddle makes no further charges. Cancelling does not by itself delete your account; see Data deletion if you also want your data removed.
Subscription and add-on refunds
If you're not happy with ClipperOps, ask within 14 days of your first paid subscription charge and you'll get a full refund of that charge. Extra-account add-ons are billed on your subscription and follow the same rule: a full refund of an add-on's first charge if you ask within 14 days of it.
After those 14 days, payments aren't refunded for change of mind, but you can cancel at any time to stop the next renewal. You keep your plan until the end of the period you've paid for, and unused time in that period isn't refunded.
Store pack refunds
Store packs are licensed digital content delivered as a Google Drive folder. You can get a full refund within 14 days of purchase, as long as you haven't accessed the pack.
What "accessed" means: you get a pack only through its ClipperOps pack link, using Open pack or Use in autopilot in your account (any email we send about a pack links there too, never straight to Drive). The first time you use one of those, we record the date and time; that is when delivery of the pack begins. The app asks you to confirm before it opens a pack you haven't accessed yet. Once a pack has been accessed, it has been delivered and a change-of-mind refund no longer applies.
Faulty or not as described: if the files are faulty or not as described, email us and we will replace them or refund you, whether or not you've opened the pack.
If a pack is refunded, we remove it from your ClipperOps account and your licence to use its clips ends. The Combo is a Store pack and follows these rules.
Post pack refunds
Post packs are one-time credits (one credit is one post to one account). Within 14 days of purchase, you can get a refund for the credits you haven't used, or a full refund if you haven't used any. Credits already spent on published posts aren't refunded for change of mind. A post that fails to publish doesn't use up a credit: the app gives that credit back automatically.
How to request a refund
Email [email protected] from the address on your account within the 14 days, and include your Paddle order or transaction ID (it's on the receipt email from Paddle) if you have it. You can also look up your order and contact Paddle at paddle.net. We will confirm receipt and, where a refund is approved, Paddle issues it to the original payment method. The time it takes to show in your bank or UPI app depends on your bank or payment provider.
Nothing in this policy limits any refund you're entitled to by law.
Contact
ClipperOps is operated by Raviraj Babubhai Gilava (Proprietor). Registered address: Raghuvir Street No.4, Near Shakar Main Road, Rajkot, Gujarat 360002, India. Contact: [email protected].