1. Agreement
These terms are an agreement between you and Raviraj Babubhai Gilava (Proprietor), Raghuvir Street No.4, Near Shakar Main Road, Rajkot, Gujarat 360002, India ("ClipperOps"). By creating an account, using the service, joining the waitlist or buying a plan, add-on or Store pack, you agree to them. You must be 18 or older.
2. The service
ClipperOps Autopilot (https://app.clipperops.com) lets you schedule and publish your own videos to Instagram (professional accounts linked to a Facebook Page) and YouTube from a Google Drive folder you share by link, with auto-drafted captions. The ClipperOps Store sells licensed video clip packs, delivered as a ready Google Drive folder you can add to Autopilot. Features may change as we improve the service. While ClipperOps is in testing, YouTube uploads are set to private; you can make them public in YouTube Studio.
3. Accounts
Keep your login secure and your details accurate. You're responsible for activity on your account and for the social accounts you connect.
4. Your content
You keep ownership of your videos and captions. You give us a limited licence to store, process and publish them only to provide the service. You confirm you have the rights to everything you queue, including music and footage. Auto-drafted captions, titles and hashtags can be inaccurate, so review them before they post; you are responsible for what is published. ClipperOps, its software and its website remain ours, and these terms don't transfer any of our intellectual property to you except the Store licence below.
5. Acceptable use
You must not use ClipperOps to:
- run engagement automation such as auto-likes, follows, comments or views, or buy or sell engagement;
- post content that is illegal, infringing, deceptive or hateful, or that breaks Instagram's or YouTube's rules;
- spam, impersonate others, or post to accounts you're not authorised to manage;
- commit fraud, or infringe anyone's copyright, trademark or other rights;
- reverse-engineer or overload the service, spread malware, probe or scrape it, or get around its limits or the limits of platform APIs.
We may pause publishing, or suspend or close accounts, for a serious or repeated breach of these terms, non-payment, or a security or fraud risk.
6. Third-party platforms
Publishing depends on Instagram, YouTube and Google Drive and their APIs, which they control. If a platform changes or limits its API (including YouTube's daily upload quota), rejects a post or restricts your account, that's outside our control. ClipperOps uses YouTube API Services: by connecting YouTube you agree to the YouTube Terms of Service, and the Google Privacy Policy applies to Google's handling of your data. ClipperOps is not affiliated with or endorsed by Meta or Google.
7. Plans and billing
- Who you pay: our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, including Autopilot subscriptions, account add-ons, post packs and Store packs. Paddle provides all customer service inquiries and handles returns. When you check out, you buy from Paddle under the Paddle Buyer Terms, and Paddle collects any applicable tax (such as GST or VAT) and issues your invoice or receipt. Card, UPI and bank details go to Paddle and never reach us.
- Prices on our website are shown for India in rupees and exclude GST. Checkout shows the final price for your country, including any applicable tax, before you pay. Outside India this is normally in US dollars.
- Paid plans renew automatically each month or year until cancelled. Yearly plans cost no more than 10× the monthly price.
- You can cancel anytime, and your plan stays active until the end of the paid period.
- Extra-account add-ons are added to your existing subscription. Paddle charges the pro-rated difference for the rest of the current billing period straight away, and the add-on then renews with your plan. The app shows the charge before you confirm. Post packs are one-time purchases.
- To switch between paid plans, cancel and subscribe to the new plan, or email us and we'll help. Mid-cycle plan upgrades and downgrades aren't automated yet.
- The Combo includes 30 days of the Creator plan, starting when the payment is confirmed.
- Existing subscribers keep the price they signed up at. If we change it, we'll give at least 30 days' notice before the new price applies.
- If a payment fails or is reversed, we may pause paid features until it is resolved.
8. Refunds
Approved refunds are made by Paddle, our merchant of record, to the original payment method. In short:
- Subscriptions and extra-account add-ons: a full refund of the first paid charge if you ask within 14 days of it. After that, payments aren't refunded for change of mind, but you can cancel at any time to stop renewal.
- Store packs: a full refund within 14 days of purchase if you haven't accessed the pack through its ClipperOps pack link. Once you've opened it, the pack has been delivered and a change-of-mind refund no longer applies. Faulty or not-as-described files are always replaced or refunded.
- Post packs: within 14 days of purchase, unused credits can be refunded. Credits already spent on published posts aren't refunded for change of mind.
Full details, and how to ask, are in our Cancellation and Refund Policy. Nothing here limits any refund you're entitled to by law.
9. Store pack licence
When you buy a pack, you get a non-exclusive, non-transferable licence to edit the clips and publish them in content on your own social accounts and on client accounts you manage. Resale rights are not included unless a pack page says so. You may not resell, share, sublicense or redistribute the raw clips, or upload them to stock libraries. The LICENSE.txt in each pack forms part of these terms.
10. No guarantees of results
We work hard to keep ClipperOps reliable, but the service is provided "as is" and we can't promise it will always be uninterrupted or error-free. We do not guarantee any number of views, followers, reach, engagement or income. Results depend on your content, your audience and the platforms.
11. Liability
To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 3 months before it arose, and we aren't liable for indirect or consequential losses, or for actions taken by third-party platforms.
12. Termination, changes and governing law
You can close your account at any time (see Data deletion). We may update these terms and will notify you of material changes. These terms are governed by the laws of India, and the courts at Rajkot, Gujarat have exclusive jurisdiction. Contact: [email protected].